Agency SMS Warm-Up Period & Daily Limit

Overview

For new Agencies (where the agency account is less than 7 days old), a warm-up period is applied to control SMS sending limits. This helps ensure compliance and smooth scaling of SMS traffic.

Daily SMS Limit

During this warm-up period, the daily SMS limit is calculated as:

250 × n, where:

• n = age of the agency in days

• 1 ≤ n ≤ 7

For example:

Error Message

When this daily SMS limit is exceeded, the following customer-friendly message will be shown:

Agency SMS limit reached due to 7-day warm-up period (day {n}/7). Sending resumes at {reset_time_local}. [Learn more]

• {n} → replaced with the current day of the warm-up period

• {reset_time_local} → replaced with the local reset time for SMS sending
  
  
  

Note- After Day 7: The warm-up period ends, and there is no SMS sending limit for the agency.

Troubleshooting Steps

If you encounter this error:

1. Check the age of the agency: Confirm whether the account is still within the first 7 days.

2. Review the daily SMS usage: Verify how many messages have already been sent today.

3. Wait until the reset time: The error message will show the local time when sending resumes.

4. Test after reset: Try sending messages again once the daily limit resets.

5. After 7 days: If the error persists beyond the 7-day warm-up period, contact support for further assistance.

Note- If the problem persists or you believe there’s still an issue after completing the steps, you can reach out to our Support Team for further assistance.