In Conversation AI there are several different events that can put the bot in a conversation "to sleep".
Bot Settings
- Bot Settings > Max Messages - When the total messages in the conversation reaches this limit.
Bot Goals
- Bot Goals > Stop Bot - When the condition in this goal is reached.
- Bot Goals > Appointment Booking > Post Appointment Booked - after an appointment is successfully booked.
- Bot Goals > Human Handover - When the goal is reached and the conversation calls in a human.
- Bot Goals > Transfer Bot - When the condition is triggered to switch to a different bot.
Conversation
- Conversation > Manual Input - When a human user sends a message in the conversation.
- Conversation > Manual Switch to Inactive - In the Conversations panel, manually switch the Conversation AI from Active to Inactive.
Workflow
- Workflow > Action - When a workflow action sets the conversation to inactive/sleep.
- Workflow > Message Sent - When a workflow sends a message in the conversation.